Frequently Asked Questions
Everything you need to know about our luxury home collections.
What is the typical lead time for furniture orders?
Most of our handcrafted pieces are delivered within 4 to 8 weeks. Custom or made-to-order items may require additional time, which will be specified on the product page.
Do you offer international shipping?
Yes, Tommy Franks ships worldwide. Shipping costs and import duties are calculated at checkout based on your destination and the volume of your order.
What is your return policy for home decor?
We offer a 14-day return period for all standard items in original condition. Please note that bespoke or customized furniture pieces are non-refundable once production has begun.
How can I track my delivery?
Once your order leaves our warehouse, you will receive a confirmation email with a tracking link. For large furniture items, our white-glove delivery partner will contact you directly to schedule a time slot.
Are your products covered by a warranty?
All Tommy Franks furniture comes with a 2-year structural warranty covering manufacturing defects. This ensures your investment is protected against faults in materials and workmanship.
Can I request fabric samples before purchasing?
Absolutely. We recommend ordering our fabric swatch packs to ensure the color and texture perfectly complement your home’s lighting and existing interior design.